UMESH, K.; SYED, F. A. Predictive Modeling of Employee–Customer Interaction Outcomes Through AI-Enabled E-CRM and HR Analytics. Journal of Artificial Intelligence and Technology, [S. l.], 2026. DOI: 10.37965/jait.2026.1262. Disponível em: https://ojs.istp-press.com/jait/article/view/1262. Acesso em: 13 jun. 2026.