Umesh, Krishnamurthy, and Farhat Ali Syed. “Predictive Modeling of Employee–Customer Interaction Outcomes Through AI-Enabled E-CRM and HR Analytics”. Journal of Artificial Intelligence and Technology 6 (June 16, 2026): 696–705. Accessed September 21, 2026. https://ojs.istp-press.com/jait/article/view/1262.